IT and software support professional with a broad background in Service Desk, technical and software support, customer onboarding, website administration, online communities and social media administration.

Experienced in troubleshooting, remote support, SQL databases, Active Directory administration, user account provisioning, and permissions management across a broad range of technologies.

Strong customer focus on taking ownership of issues through to resolution, communicating effectively with users at their own level of technical understanding, and continually building technical knowledge and practical expertise to improve problem resolution.